Refund and Returns Policy

Last Updated:March 20, 2025

Our Promise
Your satisfaction matters. This policy outlines clear guidelines for returns and refunds to ensure fairness and transparency.

Eligibility for Returns

• ​Timeframe: Request a return within ​30 days of delivery.
• ​Condition: Items must be ​unused, in original packaging, and free of damage.
• ​Proof of Purchase: Provide your order number or receipt.

Exceptions (non-returnable):

• Sale/discounted items (unless defective).
• Personalized/customized products (unless damaged).
• Gift cards.

How to Return an Item

1. ​Contact Us: Email support@shoprone.shop within 30 days. Include:
   • Order number.
   • Reason for return.
   • Photos (if damaged/defective).
2. ​Return Approval: We’ll email a return label (if applicable) and instructions.
3. ​Ship Back: Use the provided label or a trackable service (for non-defective returns).
4. ​Refund/Exchange: Processed within ​7-10 business days after we receive and inspect the item.

Refund Details

• ​Timing: Refunds post to your original payment method in 7-10 business days. Bank processing may add 3-5 days.
• ​Shipping Costs:
  • Free returns: Defective, damaged, or incorrect items.
  • Customer-paid returns: Change-of-mind returns. Original shipping fees are non-refundable.

Exchanges

Request an exchange for the same item or equal-value product (subject to stock). Follow the return steps above and note “Exchange” in your email.

Damaged/Defective Items

• ​Report Immediately: Contact us within ​7 days of delivery.
• ​Free Resolution: We’ll send a prepaid label and replace/refund the item.

Why Choose Shoprone?

• ​Clear Process: No hidden terms.
• ​Quick Resolutions: Refunds processed promptly.
• ​Dedicated Support: We’re here to help.

Contact Us
For questions or assistance:

• ​Email: support@shoprone.shop
• ​Phone: +1 (662) 963-6586 (Mon-Fri, 9 AM – 6 PM EST)
• ​Address: Shoprone LLC, 5343 East Taylor Street, Suite 308, Phoenix, AZ 85008, USA