Shipping Policy

Last Updated:March 20, 2025

Our Goal
We aim to deliver your plush toys safely and efficiently. Below are clear details about our shipping options, timelines, and costs.

Shipping Options

Standard Shipping

• ​Cost:
  • $10.00forordersunder$50.00 (within the U.S.).
  • ​Free for orders over $50.00 (within the U.S.).
• ​Processing: 1–3 business days (Monday–Friday, excluding holidays).
• ​Delivery: 7–12 business days after processing.

Express Shipping

• ​Cost: Flat rate of $20.00 (within the U.S.).
• ​Processing: 1–3 business days (Monday–Friday, excluding holidays).
• ​Delivery: 5–7 business days after processing.

Key Features

• ​Secure Packaging: All items are carefully packed to prevent damage during transit.
• ​Tracking Included: Receive a tracking number via email once your order ships.
• ​Contiguous U.S. Only: We currently ship to the 48 contiguous states. Contact us for Alaska/Hawaii or international orders.

How It Works

1. ​Place Your Order: Select Standard or Express Shipping at checkout.
2. ​Processing: We prepare and verify your order within 1–3 business days.
3. ​Delivery: Track your package using the link provided in your shipping confirmation email.

Important Notes

• ​Business Days: Processing and delivery times exclude weekends and U.S. holidays.
• ​Address Accuracy: Double-check your shipping address at checkout. We’re not responsible for delays caused by incorrect addresses.
• ​Carrier Delays: While rare, extreme weather or carrier issues may impact delivery times.

Contact Us
For shipping questions or support:

• ​Email: support@shoprone.shop
• ​Phone: +1 (662) 963-6586 (Mon–Fri, 9 AM – 6 PM EST)
• ​Business Address: Shoprone LLC, 5343 East Taylor Street, Suite 308, Phoenix, AZ 85008, USA